How can we help?

Contact administrators

Sign in to submit a support, feedback, or account-deletion request. All current administrators share the inbox, so your request is not tied to one person’s email address.

Return to your requests to see updates. Administrators who opt in may receive a generic email alert; your message stays in JPRAY. Include only the information needed to explain the issue; never include your password or authenticator code.

Trouble signing in?

Request a password-reset link and check your inbox and spam folder. If the link has expired or was already used, request a new one.

Authenticator codes come from the authenticator app you enrolled. The QR code is shown during setup, not each time you verify an existing authenticator. Password reset does not remove an enrolled authenticator.

The request inbox currently requires sign-in. Recovery for a lost authenticator is not self-service; an administrator must independently verify ownership before changing access.

Cannot access your account?

Email support@jpray.app from the address associated with your account. Include a brief description of the problem. Never send a password, authenticator code, QR code or recovery secret.

This address reaches the JPRAY support team. A recovery request does not grant access: an administrator must independently verify ownership. We will not ask you to approve an unexpected sign-in.

Your data and choices

In Profile, download your personal content, change email preferences, and control conversation memory. An account-deletion request begins an assisted review; it does not immediately delete anything. Shared-circle effects must be resolved before deletion can proceed.